Thursday, April 26, 2012

Pinterest a Hit with Wedding Planners

EVENTLINE
The Latest Event Industry News from Special Events

Photo-sharing site Pinterest is becoming a marketing linchpin for wedding professionals.
Social media site Pinterest, where members can "pin" photos they like to share with others, has become the third most popular, says Experian Marketing Services, behind only behemoths Facebook and Twitter. And of the 104 million visits the site pulled in last month, a chunk of them were driven by beautiful images posted by wedding professionals.
According to an informal survey from Special Events, 95 percent of wedding professionals say they are Pinterest members. Of these, 29 percent say they use Pinterest solely in their professional lives while 71 percent say they use it in both their personal and professional lives.

A 'LIVING LIBRARY'


For Jess Flood, head of Jess Flood Event Design of Valley Ford, Calif., Pinterest is "a design team's dream platform," she says. (Her Pinterest page: Jess Flood Events.) "For us, Pinterest is a great way to create a 'living library' of images that help us collaborate ideas with our clients and hone in on the look and feel for their event."

Lindsay Pitt, founder of Atlanta's Toast Signature Celebrations, is another Pinterest fan (Pinterest: Lindsay Pitt).

"I have found that Pinterest has been a fabulous tool for collaborating with my brides," Pitt says. "I ask them to create boards of items that they not only love, but also ones of things they do not like. It really helps me understand their style and vision when planning their wedding design for them. I have my brides allow me to pin to their boards so that we can keep all our ideas in one space."

CREATE A CONVERSATION


Pitt adds, "I also use Pinterest to locate images for my client’s wedding style plan; it has been a great tool for searching for flower styles and design ideas."
In some respects, Pinterest does a better job of fostering a conversation than do other social media, which can sometimes seem more like mere broadcasting.
Nancy Swiezy of Nancy Swiezy Events (Pinterest: Nancy Swiezy) of New York and Newport, R.I., explains, "When a client says, 'I want a modern wedding,' I used to say, 'Like a Mondrian color block or an Andy Warhol painting? Shabby chic or organic?' But now, they just show me!"
Pinterest seems to be taking over the design-planning role long held by bridal magazines. "The question now comes up in our first [client] meeting," says Melissa Churlonis, event manager with Mary Dann Wedding and Party Coordinators of Manhattan Beach, Calif. (Pinterest: Mary Dann). And that question is, "'Are you on Pinterest?'" she says.




WHO PINS WHAT?


Ninety-four percent of respondents say they both pin their own photos and view the photos pinned by others. Eighty-eight percent of respondents pin both their own work and the work of others.
The question of who pins whose images is controversial.
"Pinterest etiquette is a big topic these days," notes Sarah Pease, founder of New York-based Brilliant Event Planning (Pinterest: Brilliant Event Planning). "Is it rude to always pin your own work, or is it a savvy social media strategy?"

PINTEREST PIQUES CLIENT INTEREST


Eighty-two percent of respondents to the Special Events survey say they have had their own images re-pinned by other Pinterest members. And a healthy 53 percent say that their Pinterest activity has brought new attention to their wedding business.


"It is common to have potential clients look at our website and now our Pinterest boards before picking up the phone or sending an email to inquire for our services," notes Flood.
The crowd of followers for Orlando, Fla.-based Weddings Unique "makes us look like designer-planning rock stars!" says founder Heather Snively, MBC (Pinterest: Weddings Unique). Prospective clients tell her they have seen her work on Pinterest, she adds.
Not only does Pitt find potential clients show her Pinterest boards that already have images from her weddings pinned, but "I am also able to track my website analytics and know that much traffic is generated via Pinterest," she says. "They also have a tool where I can check what images from my site and blog have been pinned and re-pinned."
Pease also keeps on eye on web data. "I track my site analytics and can see an increased number of hits, many of which are coming from Pinterest," she says. "I can't say that I've had a client book that found me exclusively on Pinterest, but it's clear that based on my site analytics that more people are seeing my work thanks to Pinterest."



SHOW IT ALL?

While Pinterest looks like a photo paradise, it has its pitfalls, wedding pros say.
"The one thing I would change about Pinterest is its privacy settings," Pitt says. "Many of my clients are apprehensive to pin all of their wedding ideas, as they are visible to just about anyone. My brides like to keep their wedding design and details under wraps until the wedding day. If boards could be kept private or locked for certain viewers, this would allow for more 'secret collaborating.'"
To keep design plans protected, Pitt uses code names for her boards so as not to give away which client she is pinning things for.

COPYRIGHT QUESTIONS


Kasey Skobel-Conyers, the founder of Columbus-based Bliss Wedding and Event Design (Pinterest: Bliss Events), doesn't post images of her own events unless she owns full copyrights for them. Pinterest raised eyebrows when reports came out that its boilerplate at one point said that members not only must own images they pin but also were giving Pinterest the right to make money off any images pinned.
"The photographers who shot the weddings retain the rights [to her weddings]," Skobel-Conyers says. "I have had people take photos at our events and add them to Pinterest on their own. So, I may see them but then I might not."
Note: Last month, Pinterest posted new terms of service, saying it "never" intended to sell content uploaded by users. The site also made it easier for image owners to flag content as their own. The topic has been a hot one with event photographers, whose appealing images of decor and food are ripe for being posted without credit. Read more about the ethics of photo use here.
Although the time required to make the most of social media is daunting, the various channels seem to pay off in their own ways.
As Pitt explains, "Facebook has connected me with friends who have been able to refer me brides. Twitter connects me with industry people and ideas all over the world. Pinterest is great at sourcing ideas and collaborating with brides on wedding ideas."


Read more: http://specialevents.com/weddings/pinterest-a-hit-with-wedding-planners/index2.html#ixzz1t9zkGhSP

Wednesday, April 25, 2012

Peonies From Heaven



Peonies :  wedding Missmaine Peonies









Pink Vintage Wedding Centerpieces













Business Quote 4/24/2012 "Solutions" Edward de Bono

"Sometimes the situation is only a problem because it is looked at in a certain way. Looked at in another way, the right course of action may be so obvious that the problem no longer exists."



Edward de Bono (born 19 May 1933) is a Maltese physician, author, inventor and consultant. He originated the term lateral thinking, wrote the book Six Thinking Hats and is a proponent of the deliberate teaching of thinking as a subject in schools.

Tuesday, April 24, 2012

Business Quote 4/24/2012 "Solutions" Jay Abraham

"You are surrounded by simple, obvious solutions that can dramatically increase your income, power, influence and success. The problem is, you just don't see them."


Jay Abraham : Marketing Expert
Famous for :
the respected marketing book "Getting Everything You Can Out of All You've Got" and for working with many major brands in America.
Abraham details : Born - USA / Lives - United States of America



Spotlight : Karen Tran Florals




















Monday, April 23, 2012

Florists For Change

 From the FFC website. It's smart to remember the WHY?

Losses experienced by filling florists on wire-in orders may encourage some to not fill to 100% value or to not unconditionally stand behind their products. We all have noticed that many shops won't accept incoming orders, and of those that do, some require 100% of the order value paid immediately by credit card. Sen...d-only “florists” and deceptive advertisers are parasitic businesses that add unnecessary costs to wire transactions and generate unprofitable orders for the filling florists. Deceptive advertisers often overtly take market share from local brick and mortar florists through fraudulent means. The lack of pervasive non-brand specific floral advertising actually lowers the intrinsic value of our products and services by default. Collectively, this fosters a negative dynamic that discourages consumers from purchasing floral products, and encourages them to try other forms of gift-giving. The net result is that the entire industry suffers, and we all feel the pain.

THIS IS PRECISELY WHY WE CREATED Florists for Change Inc. Vital to this effort is obtaining and maintaining critical mass to affect positive change in our industry. Our first step was to convene a meeting of like-minded florists in Las Vegas in August of 2011, and again in Atlanta in October of 2011 and Grand Rapids MI IN March 2012. Today, we are working very diligently to build our base of Florist Members, as well as our base of Associate Members of progressive industry service providers. Each Associate has made special offers to FFCI Florist Members, and each has proposed a set of mechanisms to result in contribution to the FFCI marketing fund. Also, we have created a set of “action committees” to build membership, engage in meaningful dialog with wire services to effect changes in their relationships with florists, eliminate deceptive advertisers, communicate with florists, and develop a non-brand specific marking fund for North American markets.

A huge amount of progress has been made in a very short time period, but friends, please understand that YOUR voice and your involvement is critical to the success of this grass-roots movement. We strongly urge you to become a member and get involved. Many hands make work light! WE NEED YOU! Together, we CAN make a difference in our great industry.

It’s time! If not you, who? If not now, when? After all, we are Florists for Change!

http://www.floristsforchange.com/

Businesses Can't Afford to Neglect Customer Service on Facebook



Businesses Cant Afford to Neglect Customer Service on FacebookYour business's Facebook Page is every bit as important as a face-to-face encounter with a customer. But some well-known retailers fail to provide adequate customer service online.
STELLAService, a New York City-based firm that rates online retail businesses for their customer service, went undercover and posted service-related questions on 20 retailers' Facebook walls or in the comments section below the page owner's own status updates. 
Some retailers removed the customer question from their wall without ever commenting, and another five questions remained unanswered for at least two days. Only seven businesses took the time to answer questions posted within 48 hours. 

Eliminating or ignoring customers’ service-related questions posted on your Facebook Page is unprofessional at best and significantly damaging to your brand at worst. Such practices ensure only that the issue will remain unresolved and the customer will grow only angry. What brick-and-mortar company would allow an employee to walk away from a customer who has just asked them a question? None that I’m aware of, but that’s exactly what some retailers are doing online.


Related: Only You Can Prevent Cringe-Worthy Customer Service

Businesses and brands that choose to correspond actively with their customers on Facebook will rise to the top when it comes to gaining customer loyalty. Those who ignore service and support-related issues posted on the world's most popular social utility should seriously reevaluate their social media strategies.
Here are some tips on how to effectively manage your business's Facebook page:


Respond quickly.

 Reply to queries and complaints in a timely manner to make sure other customers don't see you left someone hanging.


Be proactive.

 Respond to customer questions as status updates – they are more visible than comments to wall posts. Doing so can potentially prevent an onsluaght of questions or complaints over the same issue.


Share your wins.

 Customers post positive comments, not just negative ones. Share that information internally among the customer service and tech support team members. Everyone could stand to hear good news, especially if all they usually hear are complaints.

BY | April 12, 2012

http://www.entrepreneur.com/blog/223340?cm_mmc=Newsletters-_-BOTW-_-042012-_-BusinessesCantAffordtoNeglectCustomerServiceonFacebook